Ford Fusion 2015 Wont Download Sync Update

Posted : admin On 11/23/2019

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Hi All,
Quick history. Just got my 2013 Flex SEL that was built in Sept. 2012 so it's been sitting for more than a year. I went to update SYNC this morning and it failed. ON my SYNC update page it shows last update Sept. 2012 so the system has never been updated. (You would think the dealer would do this for you).
I followed all the steps to update; it starts to update, then I get a message 'You have already updated your software..', Then it shows another screen like it's trying to update, then a 4th screen saying installation failed.

Feb 22, 2018  In this video I go through the procedure to update SYNC on your Ford vehicle. This procedure generally applies to model years prior to 2015. In the video, I'm performing the procedure on a. Locate an empty USB drive that has at least 2 GB of free space and is not password protected. When you have a USB drive ready, insert it into to your computer and choose Start Download Process. When you have the USB drive ready, insert it into to your computer and choose Start Download Process.Follow the accompanying instructions on how to download the files and transfer them to your USB drive. 2015 Ford Fusion - Says there's a software update but page won't show I've had my Ford Fusion for 3 years now and it says I have an update available, but when I click 'Download SYNC Update' it just brings me back to the same page.

I have followed all the steps:

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1. Download file to HD
2. unzip file
3. copy all files to 4GB USB drive (formatted FAT32)
4. Turn on Flex, engine running
5. Radio on
6. Insert USB drive (Install starts automatically but I get the error sequence above. I posted the screen images below. Sorry, they go by quick so camera focus is a little off.
After the first failure I reformatted the USB and tried from scratch with the same results. Any ideas on how to make this work? There is nothing else on the USB drive. I downloaded and installed on Mac OS X but that shouldn't make a difference.
OK, it won't let me attach photos.
1st screen: Installing file..(1 of 10)

2013 Ford Fusion Sync Update


2nd screen: You have already updated your software successfully. Please remove the USB drive.
3rd screen: Installing file..(1 of 10)
4th Screen: Installation Failed! The installation has run out of space or does not work with this version.
Anyone knows what my next steps are? Please don't tell me I need to go back to the dealer.

Ford Fusion Sync 3 Upgrade

- Tom